HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
hubspot.com Key Features
- Brand Voice
The HubSpot CRM Service offers businesses a comprehensive platform to manage customer relationships, sales, and marketing. With advanced tools for tracking interactions, automating workflows, and analyzing data, it enhances productivity and drives growth.
- Streamlines sales processes with automated email campaigns and lead scoring.
- Manages all customer interactions in one place, improving engagement and support.
- Provides insights through analytics and reporting to inform strategic decisions.
By leveraging HubSpot CRM, businesses can gain a deeper understanding of their customers and tailor their strategies for maximum impact.
hubspot.com Reviews
1010 reviews
CAUTION regarding Hubspot's Agreements
Be careful VERY about Hubspot's agreements. These are subscription traps that perform very frequent contact reviews and place billing traps on useless old contacts. So unless you are adept at managing your contacts database, you'll get snared into a black hole of fee increases. With our company, we simply got hit with thousands of contacts who attempted to DNS us with fake orders. Before we had a chance to delete them from our contacts database, Hubspot hit us with a monthly fee increase. If you get nailed with fake, or old contacts these add to your contacts database and as soon as they detect the threshold increase, they recalculate your contacts database and increase your fees moving forward with no possible way to delete the contacts and revert back to your old billing structure. You can't delete contacts and readjust back down your contacts list to your previous fee structure. Hubspot watches your contacts database and at any opportunity hit you with a non-reversible fee increase. Additionally, it would be helpful for you to understand that there are other options out there that are significantly cheaper such as Klavyo, OmniSend and others. Hubspot does have decent tools, but they are expensive relative to the competition. Hubspot and its trap doors that are too challenging to overcome for a small to medium sized business. They will NEVER give you a refund. They are only willing to negotiate with you when they have a contract renewal and deals, expire, which is when the fee increases just make up for any short term savings. When you are have finally had it... you then have to pay for a migration to a different platform. They are counting on that and many SMBs don't migrate until they've simply had enough and have calculated the opportunity cost of migrating to a competitive platform. I would give them one star, but they do have excellent tools and the customer service is top notch. That said the reason they don't get three or more stars is that there are competitive solutions that are just as excellent and they are significantly cheaper. It is also worth mentioning that with the increase in contacts and renewals, it could be argued that this is deceptive trade, however their contracts basically have clauses that waive your right to any such claim. So unless you are aware of how you can get hosed, you won't know it till it happens. Because you agreed to this on a contract you have really no easy to way to remedy the situation. If I was in your shoes and I was considering Hubspot, I would plug their agreements into AI (Claude.ai for example) and ask questions like "How can I get screwed on this contract/agreement" so perhaps you can negotiate terms that prevent the issues I have experienced. Not sure if they would agree to that... but it's worth a try if you decide to go with this solution.
Like the software, the support is dreadful
Like the software, despite the odd glitch. However the service we've had has been appalling most notably in terms of mis-selling. We were sold an upgrade to the enterprise level and subsequently found that it could not do what we needed and in fact we needed a whole second account. The sales person and tech team seem shruggy at best. Nothing has been done to help us. We are heavily out of pocket.
A total white elephant - A money pit of clunky disfunction
Sadly, another company who have managed to con me into believing their sales hype. Really sad we live in such a World. I have spent 30 years trading online. I have used live chat since its inception. Their chat function is terrible - Clunky - unfit for purpose. They have charged me £2000 "onboarding" that failed to deliver the knowledge and peace of mind that was promised - leaving me with so many areas not working it makes the system impossible to use. No doubt if you are a corporate company with endless pockets of cash - then they will get the company I used to sort it all out for you - but if you are not a corporation with huge budgets to pay people to make up for the products own shortfalls - steer well clear. Our turnover is in excess of £1,000,000 - I have around 25,000 contacts - and I wouldnt touch this product with a barge pole. If you are smaller than this or similar - PLEASE listen to me. However smiley the sales chap is (Marco in my case) - they dont follow up - or care to.
So 2FA key was stored to local machine.
So 2FA key was stored to local machine. Machine had to be formatted. I have been playing email ping-pong from uninterested support people. The only people who seem motivated is the sales team, but don't realise bad customer service kind of dinks any future sales potential. Main line 'help' in the USA kept me on the call blowing hot air for 6 mintes... net result, ZERO help, and an £18 bill for the phone call. Its been one month and still locked out. I reason as I had more than 1k contacts this is all just a ruse to force me to subscribe to a bigger plan. I had been considering it but the customer care and support is utterly abysmal.
High cost and enormous lack of flexibility.
Its extremely high cost and the complete lack of flexibility make HubSpot a poor choice for a CRM.